PowerLender Privacy Policy

Last updated: August 26, 2026

PowerLender respects the privacy and confidentiality of its customers, website visitors, and users of its products and services. This Privacy Policy describes how PowerLender handles information collected through powerlender.com and in connection with the setup, delivery, support, and use of PowerLender products and services.

This policy does not replace the privacy notices of banks, credit unions, housing agencies, mortgage companies, or other institutions that use PowerLender technology. Those institutions determine how they collect and use information through their own lending programs and customer-facing services. Questions about information submitted directly to a financial institution should be directed to that institution.

Customer and Company Information

PowerLender does not disclose proprietary or confidential customer or company information collected during the setup, support, or use of PowerLender products and services except as described in this policy, as authorized by the customer, or as required by law.

Where a PowerLender product or customer configuration maintains digital signatures, transaction records, or audit logs, that information may be retained to support security, compliance, troubleshooting, recordkeeping, or the customer's internal audit requirements.

Information Collected Through the Website

PowerLender may collect information that visitors provide directly through the website, such as a name, business email address, telephone number, company name, job title, and the contents of an inquiry or support request.

PowerLender may also collect limited technical and usage information automatically, including IP address, browser and device information, referring pages, pages visited, and approximate interaction data. The website currently uses Google Analytics to help understand aggregate website usage and improve the visitor experience.

How Information Is Used

PowerLender may use information to:

• Respond to inquiries and provide requested information.
• Deliver, administer, maintain, secure, and support products and services.
• Authenticate users and maintain appropriate access controls.
• Troubleshoot technical issues and improve website or product performance.
• Communicate with customers and users about services, support, security, or administrative matters.
• Maintain records and audit trails where appropriate.
• Protect PowerLender, its customers, users, and the public from fraud, misuse, security threats, or unlawful activity.
• Comply with applicable laws, regulations, legal processes, and contractual obligations.

Disclosure of Information

PowerLender does not disclose customer information to unaffiliated third parties except:

1. With the customer's or individual's authorization.
2. To service providers and suppliers that perform services on PowerLender's behalf and are required to protect the information they receive.
3. When required by applicable law, regulation, subpoena, court order, or other valid legal process.
4. When PowerLender believes in good faith that disclosure is necessary to protect its rights or property; investigate fraud, misuse, or security incidents; enforce applicable agreements; or protect the safety of users or the public.
5. In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate confidentiality and legal requirements.

PowerLender expects vendors and suppliers that receive information on its behalf to maintain privacy and security standards appropriate to the information and services involved.

Employee Access and Confidentiality

Access to customer and personal information is limited to personnel who have a legitimate business need for that access. PowerLender personnel are expected to protect confidential information and follow applicable privacy, security, and internal access-control requirements. Violations may result in disciplinary action.

Information Security

PowerLender uses administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, alteration, or disclosure. Access is granted according to internal security standards and business responsibilities.

No system or method of transmission or storage can be guaranteed to be completely secure. Customers and users are also responsible for protecting their credentials and promptly reporting suspected unauthorized access.

Cookies and Analytics

PowerLender uses cookies and similar technologies to operate and administer the website, understand how visitors use it, remember preferences, and improve website performance. These technologies may collect technical and usage information such as browser type, device information, IP address, referring pages, and interactions with the website.

Visitors can control cookies through their browser settings. Blocking certain cookies may affect website functionality. Information about Google's use of data and available controls is available through Google's privacy and analytics resources.

Data Retention

PowerLender retains information for as long as reasonably necessary to provide services, maintain business and audit records, meet contractual obligations, resolve disputes, enforce agreements, protect systems, and comply with applicable legal or regulatory requirements. Retention periods may vary depending on the type of information and the context in which it was collected.

Privacy Choices and Requests

Individuals may contact PowerLender to ask questions about this policy or request access to, correction of, or deletion of personal information, where applicable. Certain information may be retained or excluded from a request when permitted or required by law, necessary to provide contracted services, or maintained on behalf of a PowerLender customer.

Requests concerning information controlled by a bank, credit union, housing agency, mortgage company, or other PowerLender customer may need to be directed to that institution.

Children's Privacy

The PowerLender corporate website is intended for business and professional audiences and is not directed to children under 13. PowerLender does not knowingly collect personal information from children through the corporate website.

Third-Party Websites

The website may contain links to third-party websites or services. PowerLender is not responsible for the privacy practices or content of those third parties. Visitors should review the privacy policies of the websites they access.

Changes to This Policy

PowerLender may update this Privacy Policy to reflect changes in its practices, services, technologies, or legal obligations. The revised policy will be posted on this page with an updated revision date. Where appropriate or legally required, PowerLender may provide additional notice of material changes.

Contact PowerLender

Questions or requests concerning this Privacy Policy may be directed to:

PowerLender
1101 Arrow Point Drive, Suite 405
Cedar Park, TX 78613
United States

Email: sales@powerlender.com
Phone: 800-628-4687
Website: https://www.powerlender.com/